CAAF Service Charter
CAAFs service charter documents its commitment to timely and effective service delivery to stakeholders. The service delivery standards in the charter are based on time-frames for each process e.g. how many days CAAF will take to process a license, certificate or exemption application, etc.
The service charter is reviewed every year to ensure that all activities are captured, as well as to ensure the timelines stated are reasonable. The measurement of CAAFs performance against the service charter is carried out at quarterly intervals and results show the percentage of targets met for each of the departments.
The results help CAAF identify improvement areas.